Knowledgebase
Studio433 Support > Help Desk > Knowledgebase

Search help:


Junk Mail Filtering

Solution

Basic email filtering is provided on all email accounts by default. Suspected junk mail is normally sidelined into a mailbox named Spam in the Roundcube Webmail interface. To view your Spam mailbox, go to https://webmail.gridhost.co.uk/ and log in using your email address and password. In the left column, the bottom mailbox listed should be Spam and you can view the suspect mails there.

If you do not see Spam (or other mailboxes) listed there, go to Settings > Folders and turn on the entire list of folders by sliding all sliders to the right.

If you do not want any Spam filtering done at the server (you may have your own filtering service or may wish to manage all email yourself) there is not, oddly, a feature to turn everything off. But you can change the settings from your User Control Panel to achieve that effect.

Log into the User Control Panel at https://control.gridhost.co.uk/members/ using your username and password. If there is more than one web site hosted on that account, make sure you select the one for your email address. Then click on the Email Accounts icon to see a list of Existing Email Accounts. (If not immediately displayed, click on the Existing Email Accounts tab to see them). In the column marked Spam Filter, click on the Manage button for any email address concerned. This gives you three drop-down menus:

  • Spam Preferences For (select the email address concerned)
  • Spam Threshold (default setting is 4, change to 10 Extremely Tolerant
  • Spam Action (default setting is Place into Spam Box, change to Tag Subject Line

After changing your settings, click the green button "Update Spam Settings".

This will change things to such that very little (if any) spam will be identified as Spam, and any that might be will remain in the Inbox with [SPAM] added to the email title.

 
Was this article helpful? yes / no
Article details
Article ID: 31
Category: Email
Date added: 2019-02-26 15:20:44
Views: 16
Rating (Votes): Article rated 5.0/5.0 (1)

 
« Go back

 
Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid